Royal Mail outlined some tips for purchasers so they don’t get caught out by textual content scammers.
The postal service web site acknowledged: “Royal Mail will solely ship e mail and SMS notifications to prospects in circumstances the place the sender has requested this when utilizing our trackable merchandise that supply this service.
“In circumstances the place prospects have to pay a surcharge for an underpaid merchandise, we might allow them to know by leaving a gray Charge To Pay card. We might not request cost by e mail or textual content.
“The one time we might ask prospects to make a cost by e mail or by SMS is in cases the place a customs charge is due. In such circumstances, we might additionally go away a gray card telling prospects that there’s a Charge to Pay earlier than we will launch the merchandise. This could apply both to a world customs charge or to a surcharge for an underpaid merchandise.”
Relating to textual content scams, Royal Mail informed prospects to remain alert: “Except monitoring notifications had been requested on the time of posting, we received’t ship emails, texts or make cellphone calls to prospects about undeliverable gadgets of mail.
“If we’re unable to ship an merchandise we’ll at all times go away a ‘One thing for you’ / ‘Sorry we missed you’ or ‘Charge to Pay’ card with subsequent steps and extra info.”
Royal Mail does sometimes ship texts or emails to prospects to allow them to know it’s holding an merchandise that has a customs charge utilized.
“The textual content or e mail will at all times offer you a hyperlink to the Royal Mail Charge to Pay web site. We’ll additionally go away a gray ‘Charge to Pay’ card which explains easy methods to pay the charge – this may occasionally arrive a day or two after the e-mail or textual content.
“In the event you’re involved {that a} textual content or e mail could also be a rip-off, you possibly can go to royalmail.com/track-your-item to examine if the barcode/monitoring quantity supplied is appropriate.”
The postal service additionally warned prospects that it doesn’t deal with money on behalf of third events: “In case you are instructed by any third occasion web sites or contacted by e mail to make a cost through Western Union cash switch to a Royal Mail account or agent, DO NOT make the cost.”
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